HUMAN - COMPUTER INTERACTION
IVR is an over-the-phone menu system that allows your consumers to easily be routed in the right direction based on their needs. When a customer calls in and interacts with your IVR system on Phone Notify! they will be prompted to enter digits based on a preset menu to help them meet their needs more efficiently.
- Handle a large volume of calls at once
- Automate customer service - allow customers to solve their own problems and get the information they need at their convenience
- Prioritize calls based on their value and route them to the employee most qualified to meet their needs
- Collect information on each caller such as digits dialed